Refund Policy

At Triplanned Premium Holidays, customer satisfaction is our top priority. We have established a transparent refund policy that complies with the laws of India to ensure a fair and seamless experience for our clients. Please review the following terms carefully to understand our refund process.

1. Eligibility for Refunds

Cancellations: Refunds are available for cancellations made by our Cancellation Policy. The amount refunded will depend on the timing of the cancellation and any non-refundable deposits or fees associated with your booking.
Non-Refundable Services: Certain services, such as flights, special promotions, or customized packages, may be non-refundable. These will be communicated at the time of booking.
Force Majeure Events: In cases of cancellations due to force majeure events (natural disasters, pandemics, political unrest, etc.), refunds will be handled as per the terms of our Cancellation Policy, excluding any non-refundable costs.

2. Refund Process

Initiating a Refund: To initiate a refund, please submit a written request to our customer service team via email or through our official customer portal.
Processing Time: Once a refund request is approved, the refund will be processed within 7 to 14 business days. The processing time may vary depending on the payment method and financial institution involved.
Mode of Refund: Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon. For payments made through credit or debit cards, the refund may take additional time based on the card-issuing bank's policies.

3. Refund Amount

Full Refunds: If eligible, a full refund will be issued, minus any non-refundable deposits or administrative fees.
Partial Refunds: In cases where partial services have already been provided or if the booking is canceled within the time frames outlined in our Cancellation Policy, a partial refund may be issued.

4. Exceptions

Non-Refundable Deposits: Certain bookings, especially those made during special promotions or for customized itineraries, may include non-refundable deposits. These will not be refunded under any circumstances.
Third-Party Services: If your booking includes services provided by third-party vendors (such as airlines, hotels, or tour operators), the refund policy of the respective vendor will apply. Triplanned Premium Holidays will facilitate the refund process but cannot guarantee the outcome.

5. Legal Compliance

Consumer Protection Act: This refund policy is in full compliance with the Consumer Protection Act, 2019, and other relevant laws in India. Any disputes arising from the refund process will be governed by Indian law and will be subject to the jurisdiction of the courts in Bengaluru, India.

6. Dispute Resolution

Customer Support: For any disputes or concerns regarding refunds, please contact our customer support team. We are committed to resolving issues promptly and fairly.
Legal Recourse: If a resolution cannot be reached through our customer support, disputes will be handled per Indian legal procedures.

7. Contact Information

If you have any questions or need assistance with the refund process, please contact our customer service team at explore@triplanned.com.

By booking with Triplanned Premium Holidays, you acknowledge and agree to the terms and conditions of this Refund Policy.